Privacy Policy

1. Information We Collect

When you place an order, contact us, or use our website, we may collect the following categories of personal information:

• Identity and contact information: your name, email address and phone number.
• Order and delivery information: billing and shipping addresses, products ordered, purchase amounts, order history and referral or order codes you choose to provide.
• Payment confirmation information: details needed to match an Interac e-Transfer to an order, such as the payment reference, amount and order number. We do not collect or store your online-banking credentials.
• Research-use declarations: acknowledgements or intended-use confirmations submitted during checkout.
• Technical and usage information: IP address, browser type, device information, pages visited and similar diagnostic information that may be collected by our hosting, security or analytics providers.
• Communications: information you provide when contacting customer support or submitting an inquiry.

2. How We Use Your Information

We use personal information only for legitimate business purposes, including:

• Processing and fulfilling orders.
• Confirming payment and communicating order or shipping updates.
• Providing customer support and responding to inquiries.
• Verifying purchaser eligibility and research-use acknowledgements.
• Preventing fraud, misuse and security incidents.
• Maintaining business, tax and transaction records.
• Improving website performance, catalogue organization and customer experience using aggregate or de-identified information where practical.
• Sending marketing communications only where consent has been provided. You may withdraw consent at any time.

3. Information Sharing and Disclosure

Ascend Labs Canada does not sell, rent or trade personal information.

We may share limited information with service providers only where necessary to operate our business, including:

• Shipping carriers for delivery.
• Website hosting, email, security and technical service providers.
• Payment and financial service providers involved in processing or confirming Interac e-Transfers.
• Professional advisers such as accountants, insurers or legal counsel where reasonably required.
• Government, regulatory or law-enforcement authorities when disclosure is required by law, court order or other lawful process.

Service providers are expected to use personal information only for the services they provide to us and to protect it appropriately.

4. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy and to meet applicable legal, accounting, tax and record-keeping obligations.

When information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it.

5. Data Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure or alteration.

No website, transmission method or storage system can be guaranteed to be completely secure. If a privacy breach occurs, we will assess and respond to it in accordance with applicable Canadian privacy requirements.

6. Local Storage, Cookies and Similar Technologies

Our website uses essential browser storage and may use cookies or similar technologies required for site functionality, including the shopping cart, age verification and basic site preferences.

Age verification: when you confirm that you are 21 years of age or older, the website stores a first-party verification value in your browser's local storage for approximately 30 days. It records only that verification occurred and the expiry time. It does not store your birth date, name or government identification.

Shopping cart: cart contents may also be stored locally in your browser so your selections can remain available between visits.

You can remove locally stored information through your browser settings. Doing so may cause the age-verification prompt to reappear and may clear your shopping cart.

7. Your Privacy Rights

Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, withdraw consent where consent is the legal basis for processing, or ask questions about how your information is handled.

Some information may need to be retained where required for legal, tax, fraud-prevention or transaction-record purposes.

8. Children's Privacy

This website and our products are intended only for persons who are at least 21 years of age. We do not knowingly collect personal information from anyone under 21.

If we learn that personal information was collected from a person under 21, we will take reasonable steps to delete it, subject to any applicable legal requirements.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Ascend Labs Canada is not responsible for how those third parties collect, use or protect information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any revised version will be posted on this page with a new effective date. Your continued use of the website after an update means the revised policy applies from its effective date.

11. Contact

For privacy questions, access or correction requests, or concerns about how your personal information is handled, contact Ascend Labs Canada at info@ascendpeptides.ca.